Privacy Policy

Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Locations

We have offices in India ;
India Location: Mandangad, Ratnagiri
Maharashtra 415203 , India
Phone: +91 – 9607469577

General Inquiries: info@xylussolution.com

Sales Inquiries : sales@xylussolution.com

How we use your personal data

In this Section 2 we have set out: (a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.

We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include payment card details, your postal address, contact email and telephone numbers. The source of the service data is you or your employer. The service data may be processed providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Providing your personal data to others

We do not disclose or pass on your personal data to any third parties.
Financial transactions relating to our services are handled by direct bank transfer, cheque , cash, and online payment gateways such as PayPal.

You can read about the privacy policies of these payment gateways from the corresponding links.
In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
International transfers of your personal data

We do not transfer your data to any countries. However, we do have development offices in India where some of our developers are based and they will be able to access your details for design, development, coding and maintenance purpose through secure access from India based computers through remote desktop sharing.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data from the time a work is confirmed with us until the service is rendered. (a) After the service is rendered your contact details including name, address, email address, and telephone number will be retained for a maximum period of 10 years.
Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Our details

In this policy, “we”, “us” and “our” refer to Xylus Solution (OPC) Pvt Ltd.
This website is owned and operated by Xylus Solution (OPC) Pvt Ltd.

You can contact us:
(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, info@xylussolution.com